1005 Hudson Avenue | Rochester, New York 14621 | Phone: (585) 544-4929
When Death Occurs
No matter if a death is sudden, or if it something that was a long time coming, the loss of a loved one makes us feel emotional and overwhelmed. No amount of preparation can fully prepare you for the loss of a loved one. When you are in a heightened emotional state, even the most basic decisions can seem staggering. The following is a rough guideline of what needs to be done within the first 24 hours after death.
When death occurs at home or a place of business
If the person was not under hospice care, the police will have to be notified immediately. The police will be dispatched to the home and place the call to the coroner/medical examiner. From there the coroner/medical examiner will take the body and determine whether further action is necessary. The coroner/medical examiner must release the body before a funeral home can do anything. If the person was under hospice care, contact the hospice representative if they were not present and they will notify family members what the proper procedures are to follow.
When a death occurs at a hospital/nursing home/hospice facility
The staff of a care facility such as a hospital or a nursing home will notify you and the necessary authorities immediately after a death has occurred. If a funeral home has been provided to the hospital or nursing home, they will be notified at the time of death. If you are present at the hospital when the funeral director arrives, they will ask a few questions about the deceased wishes and set up a time to come into the funeral home to make arrangements, however, if you are not present a funeral director will contact you by telephone to discuss these arrangements.
Informing a Funeral Director
Once everything has been cleared with the proper authorities, the next call you place should be to a licensed funeral director. Funeral directors are here to help you obtain a death certificate, transport the body, and in the event pre-planning was not done, select a casket/urn and arrange the funeral/memorial service. The funeral director will also help you notify the employer and insurance company of the deceased to assist with those arrangements. Funeral directors are here to help and advise you and will work very hard to relieve the stress and logistics involved in funeral planning.
Meeting a Funeral Director
You should meet with a funeral director within 24 hours of a death to begin to make final arrangements for your loved one. Deciding on these final arrangements may seem like a very daunting task, especially when you are in heightened emotional state, but, funeral home staff have years of experience dealing with these issues, and strive to ensure everything goes as smoothly as possible.
First the Funeral Director will gather information required for the death certificate. This includes:
- Full Name and Address
- Marital Status
- Date and City of Birth
- Highest Level of Education
- Father’s Name, Mother’s Name (including maiden name)
- Name of Spouse (if married or widowed)
- Occupation and Employer
The funeral director will also need pertinent documents required to do all the legal paperwork, those documents include:
- Account Statements
- Beneficiary Designations
- Life Insurance Policies
- Real Estate Deeds
- Car and Boat Deeds
- Stock and Bond Certificates
- Pre-Nuptial Agreements
- Post-Nuptial Agreements
- Loans and Leases
- Copies of Bills (Hydro, Cable, Phone etc.)
- Last Will
- Tax Returns
If no pre-planning has been done, necessary arrangements need to be made for the funeral service. These include:
- Scheduling the location, date and time of the visitation and funeral service
- Selecting burial or cremation
- Choosing Funeral Products
- Arranging a cemetery plot
- Preparing an obituary notice
- Scheduling transportation arrangements
A funeral director will guide you through all these steps, using your wants, needs and desires as a foundation to create a memorable funeral for your loved one. From here the funeral services can be personalized. Did your loved one have a favorite sports team? What was their favorite type of music? What activity was your loved one known best for? Recalling fond memories assists with the grieving process and will help honor the life of your loved one.
Have a question? Ask the Director
Taking the time now to arrange your funeral is one less thing your loved ones will need to worry about once you’ve passed. Pre-planning and pre-paying your funeral is one of the most thoughtful gifts you can give to your family.
The death of someone we care about can be one of the most difficult experiences of life. Words seem inadequate to describe how painful the grief we feel can be. It is often much more challenging than we expect and than others seem to think.
This section contains helpful information to guide you through such things as Legal Advice, Grief Resources and Veterans Information.
Our Remembrance Suite has everything you need to memorialize your loved one. From unique 3D crystal tributes, custom 3D printed urns, to Portraits Of Life. We also offer a vast selection of Remembrance Products.
We encourage you to use our beautifully designed interactive online tributes to pay your respects. Leave a condolence, share a memory, post a photo, light a candle and more!
1005 Hudson Avenue
Rochester, New York
Phone: (585) 544-4929
Fax: (585) 544-4931